Frequently Asked Questions
Everything you need to know about your new tiny companions.
How do you ensure the isopods arrive alive?
We use climate-controlled packaging and heat or cold packs depending on the season. We also offer a Live Arrival Guarantee on all overnight and priority shipments.
What is your return policy for live cultures?
Due to the nature of live animals, we do not accept returns. However, if there are issues with your order upon arrival, please contact us within 2 hours of delivery with photos.
Do you ship internationally?
Currently, we only ship within the continental United States to ensure the health and safety of the isopods during transit and to comply with agricultural regulations.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay through our secure encrypted checkout process.
How long does shipping usually take?
Orders are typically processed within 2-3 business days. Once shipped, transit time is usually 1-3 business days depending on the shipping method selected.
Can I add items to an existing order?
As long as your order has not yet been processed for shipping, we can manually add items. Please contact our support team immediately with your order number.